SHIPPING & RETURN

1.  Shipping

Laser Fanatics will ship all products with an online tracking number, including those with “free shipping”. We charge only the actual shipping cost from our carriers with our discount on their official rates. Depends on the package weight, multiple products can be combined in one order to help customers save on shipping cost. The exact shipping charge can be seen in the shopping cart or when check out. Depends on the products and the country need to ship, different carriers may be selected. The delivery lead time can be seen at the “tech info” on each product or at your shopping cart when you check out.

Products with “free shipping” are most likely to deliver by AIR mail with China Post. You can find the tracking information at: http://intmail.183.com.cn/item/trace/itemTraceAction.do . Customers from some countries can also call to their local post telephone numbers for service, for German, please call 069/97502140 (Internationales Postzentrum Frankfurt).

Laser Show Lightnings are most likely to be sent with DHL to most countries. Tracking information can be found at: http://www.dhl.com

Laser Fanatics is also working with UPS, TNT, EMS and other carriers to guarantee the receiving of your order so if you do not receive your order, we will either provide a full refund or send you a replacement free of charge.

An email will sent to each Customer with tracking number and the carrier’s information once we send each package. In some rare case that your package is still not received in thirty (30) days by China Post, fifteen (15) days by other Express carriers, Please contact us with original information, we will help to track your item and find a solution to your satisfaction.

2.  Shipping Address

We will send your order to the shipping address you registered. Please make sure it is up-to-date & try to leave a phone number, it will largely help with your local Courier. We will not share any of your information with any third parties, please read "Private Policy" for details. Other than China Post, we can NOT ship orders to P.O. address, please make sure you have a pysical address if your order is to send by other carrier. 

3.  Delivery lead time

China Post to most countries are normally 7-15 days. Please be aware that the lead time could be longer for countries who have less flight to China, it will also be extended when at holidays at either China or the destination country. Such delay will be extreme when during Christmas and Chinese New Year, please make your order in advance to ensure a timely receiption.

Express delivery (DHL / UPS / TNT...) lead time is 3-7 days, they seldom affected by the holidays or the frequency of flight, and it would only delay a couple of days when it does.

4.  Cancellations

By providing an advanced written notice, customer may cancel an order at full refund prior to the shipment is made . However, this policy exempts any Laser Product (Laser Pointers or Laser Lightnings) power at 500mW and above, Laser Fanatics would normally need 3-7 days to prepare. If such cancellation happens during the preparation time, that Customer will be responsible for a cancellation charge of 20% of the price of the canceled Laser Product, plus the amount of all direct and indirect costs incurred by Laser Fanatics with respect to the canceled order, including without limitation those incurred after receipt of any written cancellation notice.

Cancellations are not allowed for items that have already been shipped. But you can refer to our following Return Policy if you really want to return a product after receiving it.

 5.   Return Policy
Laser Fanatics is committed to serving our customers, all products are rigorously tested before shipping. Laser Fanatics makes no guarantees either expressed or implied as to the suitability of its products for any purpose or application. All products will be provided as per the specifications listed for each product at www.laserfanatics.com.

When receiving packages we advise all customers to inspect the carton prior to signing or acknowledging any delivery, you do not have to sign for packages arrive broken or suspecious. Laser Fanatics will not process any damage claims for products that were confirmed to have been received in good condition. In some countries that you do not have to sign when receiving a China Post delivery, please refer to the following "Defective Product Returns" policy when your products are received defective.

 If you feel the product you purchased is not satisfactory or is not performing to your expectations, you must contact us first to discuss your situation. We would appreciate the opportunity to make the product perform to your expectations. If you are not satisfied with the results, you may return the product under the conditions that follow,

Customers who wish to return an item must first secure a return authorization number from our customer service.  We shall then reply via email to confirm the address to which the product can be returned. We will refuse all returned items without a valid authorization number. All items for return must be packed securely in their original box.

Customer satisfaction is Guaranteed with Laser Fanatics.

Return Restrictions:

• Defective Product Returns. Customer may return most defective Products to us within Seven (7) days of receiving, at the Customer’s option, replacement, exchange, repair, or a full refund, including Customer’s returning delivery charge with proof of the amount. After Seven (7) days, only the warranty applies.

• Non-Defective Product Returns. Customer may normally return non-defective products to us for any reason within fifteen (15) days of receiving for a full refund, minus the shipping costs. The Customer is responsible for shipping costs of receiving the item from Laser Fanatics and returning it to Laser Fanatics. The products must be ensured that are packaged adequately to protect against any damage. You do not have to give reason for the cancellation but a brief explanation will help us to improve the service we offer to customers in the future.

The Seven (7) days or fifteen (15) days stated above are calculated according to tracking information and effective from the time that the product received at the Customer’s shipping address to the time that the item is scanned by the courier to be sent back to Laser Fanatics. If the item has been tampered with in any way, or if there are any components, paperwork, or accessories missing or damaged, Laser Fanatics may not issue a refund, and the item will be sent back to the Customer at his/her expense. Furthermore, Laser Fanatics reserves the right to hold any returned product for testing for up to four (4) weeks if an inspection is deemed necessary by Laser Fanatics before making a decision as to whether or not the item qualifies for a refund.


Clicking the checkout button is tantamount to agreeing with all the policies stated above.


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